E-Fulfilment Service

E-fulfillment is the process of managing and delivering online orders. This can involve a range of activities, from handling customer queries and managing inventory, to packing and shipping orders.

An e-fulfilled order is often delivered directly from the retailer to the customer, without going through a traditional brick-and-mortar store. This allows businesses to bypass the overhead costs associated with running a physical storefront. Additionally, e-fulfilment can help businesses reach a wider audience by making it easier for customers to order products from anywhere in the world.

E-fulfillment, while a complex and involved process, is an essential part of running an online business. 3PL providers can take the responsibility of this process off your shoulders and enable you to spend more time focusing on other core business processes.

There are many benefits of e-fulfilment, including:

1. Reduced shipping times: When orders are fulfilled electronically, they can be sent to the customer much more quickly than if they were filled manually. This can be a major advantage for businesses that want to offer quick and efficient service.
2. Increased accuracy: E-fulfilment allows businesses to carefully track their stock and ensure that only the correct items are shipped to the customer. This eliminates the chances of mistakes or incorrect shipments, which can often lead to unhappy customers.
3. Lower costs: E-fulfilment is often much more cost effective than manual fulfilment. It allows businesses to save on labour costs and excess packaging materials.

Similarly to the benefits that e-fulfilment can offer businesses, there are a few ways that e-fulfilment can improve customer experience, including faster shipping times, more accurate orders, and greater choice.

1. Faster shipping times: When customers can order a product and have it shipped to their home within a day or two, they are more likely to be satisfied with their purchase. E-fulfilment makes this possible by reducing the amount of time it takes for orders to be processed and shipped.
2. More accurate orders: By having products ready to ship as soon as an order is placed, e-fulfilment helps to ensure that customers receive the correct items in the correct sizes and colours. This accuracy reduces the chances of customers needing to return items or contacting customer service for a return or complaint.
3. Greater Choice: E-fulfilment centres are able to handle large volumes of orders quickly and efficiently, meaning that products can be delivered to consumers faster than if they were being shipped directly from the retailer’s warehouse. Additionally, since e-fulfilment centres carry a wide range of products, consumers are more likely to find what they are looking for online than if they were shopping in a store resulting in greater satisfaction with their shopping experience.

When it comes to fulfilment, there are a lot of different providers to choose from.

Ask Yourself

When choosing an e-fulfilment provider for your business, you will want to consider the following:

1. Comparisons. Do your research and make sure you compare prices, services offered, and track record of success.
2. Your needs. Make sure the provider can accommodate your specific needs, such as size and weight limits, shipping speeds, and delivery areas.
3. Reviews. Ask around or talk to other businesses that have used eCommerce fulfilment providers and get their recommendations.
4. Test out the service yourself. Many providers offer trial periods or free shipping so you can try out their services before committing to a long term partnership. Take advantage of this to ensure you are making the right choice.
5. Go with a reputable company. You want to hire a provider that will work well with you and offer the best service possible so experience and expertise is key.

Ask Your Chosen Provider

It is important that you and your provider understand each other’s roles and expectations. Ask your chosen provider about the following:

1. Warehouse size and capacity – Make sure the provider has the space to store your inventory and that they are able to accommodate your projected growth. Partnering with a 3PL that has the capabilities to scale with your company will be very influential in your growth.
2. Range of services offered – The provider should offer a range of services, from order processing and pick and pack, to kitting and assembly, and shipping. It is important to clearly define the services you require as well as any additional services that may be available to avoid unrealistic expectations.
   Experience in your industry sector – Ideally, the e-fulfilment provider will have experience fulfilling orders for businesses in your vertical market. This will ensure they have the expertise to handle your product range and fulfil your specific requirements.
3. IT system compatibility – Your fulfilment provider may offer access to software tracking orders and other aspects of the fulfilment process. It is important to understand the functionalities and capabilities of such systems for smooth and efficient operations. Ask for a demo!