The benefits for omnichannel retailers
Customer experience
Deliver consistent, fast, and accurate order fulfilment across all sales channels.
Cost savings
Simplify logistics with centralised inventory and order management.
Scalability
Effortlessly expand into new markets and sales channels with flexible fulfilment solutions.
Why choose J&J?
Unified inventory management
Track and manage inventory across all sales channels from a single dashboard. Our advanced software ensures real-time updates to prevent overselling or stockouts.
Multichannel fulfilment expertise
With experience in eCommerce, marketplaces, and physical retail, we offer tailored solutions for businesses of all sizes.
Powerful insights with ControlPort™
Gain total visibility over your fulfilment with ControlPort™, our award-winning platform. Access real-time data, track performance, and use powerful BI insights to optimise inventory, orders, and shipping—helping you scale profitably.
Global fulfilment network
Leverage our strategically located fulfilment centres and trusted 3PL providers to reduce shipping costs and delivery times.
Seamless integrations
Connect with leading eCommerce platforms, marketplaces, and POS systems for a unified logistics experience.
How omnichannel fulfilment works
Our robust omnichannel platform simplifies fulfilment across multiple channels.
Centralised inventory management
Use a single platform to track stock levels, manage orders, and process returns across all channels.
Automatic order processing
Automate critical tasks like order routing, inventory updates, and delivery notifications for faster fulfilment.
Multichannel integration
Connect your online stores, marketplaces, and physical retail seamlessly for consistent operations.
Efficient logistics solutions
Tap into our network of fulfilment centres and 3PL providers to optimise delivery times and reduce costs.
Comprehensive reporting & analytics
Access detailed performance metrics across all channels with our unified reporting dashboard, enabling data-driven decisions about inventory allocation, shipping methods, and growth opportunities.
Key features of our omnichannel fulfilment services
Real-time inventory management
Stay on top of stock levels with automated updates across all sales channels.
Flexible fulfilment options
Enable ship-from-store, click-and-collect, or direct-to-customer delivery with ease.
Custom workflow automation
Streamline order processing with tailored workflows to match your business needs.
Global 3PL network
Access scalable logistics solutions for domestic and international fulfilment.
Omnichannel strategy development
Receive expert consultation to design and implement a fulfilment strategy that works for you.
Frequently asked questions
Omnichannel fulfilment is used by eCommerce businesses to simplify their order fulfilment process, while reaching more customers across several sales channels. It helps companies with fulfilment optimisation and increase customer satisfaction with timely delivery.
Absolutely. We support various fulfilment methods, including ship-from-store, click-and-collect, and direct-to-customer delivery.
Yes! Our global fulfilment network ensures fast and reliable shipping for domestic and international orders.
Costs depend on your order volume, storage needs, and shipping requirements. Contact us for a customised quote.
Our platform connects your eCommerce platforms, marketplaces, and POS systems, automating tasks like inventory updates and order tracking.
Omnichannel delivers a seamless, integrated experience across all customer touchpoints, ensuring a unified brand journey. In contrast, multichannel uses separate, independent channels that may not always connect.
Omnichannel fulfilment integrates inventory and order management across online, in-store, and marketplace channels to provide a seamless customer experience.
Yes, you can increase sales with omnichannel order fulfilment. Whether you opt to add click-and-collect to meet customer expectations or streamline your inventory visibility, there are loads of ways to boost your sales via omnichannel fulfilment strategies.
Guides & resources
What is omnichannel fulfilment?
For eCommerce businesses looking to grow, omnichannel fulfilment is the way to go, as it’s the only way to maximise the amount of customers you reach while …
What is multi channel retailing?
Multi-channel retailing can benefit businesses with ambitious growth plans, but implementing a strategy can seem a daunting task …
The future of eCommerce
The future of eCommerce is bright, but it’s the responsibility of each and every one of us in the industry to ensure that its success doesn’t come at the expense of …
Case Studies
Discover how we’ve helped our clients overcome fulfilment challenges, delight their customers and scale their businesses.
See
the difference
for yourself
Connect with a fulfilment expert to learn more about our agile onboarding and flexible plans.
We’ll discuss your current operations, growth ambitions, and the challenges standing in your way, so you can see more, know more, sell more, and grow more.